Privacy Policy

This Privacy Policy explains how King Billy Casino may collect, use, store and disclose information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly, transparently and in a way that supports account security, lawful operation and a safe gaming environment. By using the website, you acknowledge that information may be handled as described below.

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Information we may collect

The information collected depends on how you use King Billy Casino and the services available to you. Some information is provided directly by you, while other information may be generated when you use the website or interact with our systems. We only seek information that is reasonably connected with operating the service, protecting players and meeting applicable obligations.

Table of contents

Account and identification details

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also request information or documents needed to verify your identity, age, location or eligibility to use particular services. Verification documents may include information shown on official identity documents or other supporting records.

Payment and transaction information

We may record information about deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Payment providers may process payment details directly. We may receive information needed to confirm a transaction, prevent misuse, resolve disputes and keep accurate financial records. We do not ask you to provide payment details through unofficial channels.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device information, operating system, language preferences, approximate location, pages viewed, access times, referring pages and information about how you interact with the site. This information can help us maintain performance, identify technical problems and protect the website.

Communications and support information

If you contact customer support, we may keep the content of your message, relevant account information and records of our communications. This helps us answer questions, investigate concerns, verify requests and improve the support experience. We may also keep information that you choose to provide when reporting a problem or asking about your account.

How we use information

Personal information may be used for the following purposes, depending on the circumstances and the services you use:

To create, administer and secure your account.
To provide casino services, record gaming activity and process account transactions.
To verify your identity, age and eligibility, including through checks of documents or other information.
To detect, prevent and investigate fraud, money laundering, account misuse, collusion, unauthorised access and other suspicious or unlawful activity.
To meet legal, regulatory, licensing, tax, financial and responsible gambling obligations that apply to the service.
To respond to support requests, complaints, disputes and data rights requests.
To maintain, test, troubleshoot and improve the website, systems and user experience.
To communicate with you about your account, service notices, security matters and changes to relevant terms or policies.
To send promotional communications where permitted and where you have provided consent or the communication is otherwise allowed.

Where required, we may rely on your consent, the performance of an account or service arrangement, legitimate operational and security needs, or a legal obligation. You may withdraw consent for marketing communications at any time by using an unsubscribe option in a message or by contacting us. Withdrawing marketing consent does not necessarily affect essential account, security or service communications.

Sharing information

Information may be shared with service providers that help operate the website and support the services. These providers may assist with identity verification, payment processing, fraud prevention, technology, hosting, communications, customer support, analytics, security and professional services. They are expected to handle information only for appropriate business or legal purposes and in accordance with relevant obligations.

Information may also be disclosed where necessary to comply with a lawful request, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce applicable terms, or support a business transfer or restructuring. We do not intend to sell personal information for unrelated purposes.

Cookies, security and retention

Cookies and similar technologies

King Billy Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account sessions, understand website usage, improve performance and help protect against suspicious activity. Some cookies may be placed by service providers working on website features or analytics. Cookies can be managed, blocked or deleted through your browser settings. If you disable certain cookies, some website features may not operate as intended.

Keeping information secure

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring and security testing. No website, device or method of transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support promptly if you suspect unauthorised account activity.

How long information is kept

Information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of retention depends on the type of information and the reason it was collected. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

International handling

Depending on the systems and providers used to deliver the services, personal information may be stored or handled in Australia or another country. Where information is handled across borders, appropriate steps are intended to be taken to support security and privacy requirements. The availability of particular services may also affect where information is processed.

Your privacy rights and requests

You may have rights in relation to the personal information we hold about you. These rights can depend on the circumstances, the type of request and applicable privacy requirements. You can ask us to explain how your information is used and may request access to information associated with your account.

Access: request a copy of, or information about, personal data held about you.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete your data where there is no continuing lawful or operational reason to retain it.
Marketing consent: withdraw consent to promotional communications at any time.

To exercise these rights or make a privacy request, contact support@kingbilly-casino.wtf. Please provide enough information for us to understand and verify your request, but do not send passwords or unnecessary payment information. We may need to confirm your identity before providing information or making changes, particularly where a request could affect account security or another person's privacy.

We will consider requests carefully and respond within a reasonable period, subject to applicable requirements and legitimate exceptions. A deletion request may not remove records that must be retained for legal, security, fraud prevention, dispute resolution or other valid purposes. Closing an account also does not automatically remove every record connected with that account.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on this page, together with its effective date where appropriate. You should review the policy periodically so you understand how information may be handled. If you continue to use King Billy Casino after an update, the revised policy will apply to your ongoing use, subject to any requirements that apply.